What brands should not do on social media community

Its been some time since brands have started using social platforms to connect with their target audiences to achieve variety of purposes. Many big and small brands’ communities have mushroomed on the popular social channels like Facebook.  However many brand have just jumped on the bandwagon without understanding the very basic principles of community building- that a community is built for the people and unless there is no encouragement for interactions, there would be no engagement and the community would die eventually. These brands think that they should control the interaction as per their choice.  Continue reading What brands should not do on social media community